Series 17

01 Tenants turned my family home into a cannabis farm Episode 114th April 2025 The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend. 02 Water bills are going up, but what’s it all being spent on? Episode 215th April 2025 The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills. 03 My conservatory roof shattered, but no-one’s taking responsibility Episode 316th April 2025 The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill. 04 I paid for a smartphone but received a lump of clay Episode 417th April 2025 The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault. 05 Timeshare nightmare Episode 518th April 2025 The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims. 06 I cancelled my card, but scammers kept spending Episode 621st April 2025 The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card. 07 Brazen car scam caught on camera Episode 722nd April 2025 The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket. 08 Nail glue took my daughter’s skin off Episode 823rd April 2025 The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk. 09 Super-scam cost me nearly £500,000 Episode 924th April 2025 How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell. 10 Dream holiday left me with gastric infection Episode 1025th April 2025 The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde. 11 Addicted to shopping app Episode 1128th April 2025 The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending. 12 Fire safety upgrades – who should foot the bill? Episode 1229th April 2025 The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors. 13 Gift experience voucher left me £200 out of pocket Episode 1330th April 2025 The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six. 14 Scammer posed as my mum – while she sat next to me Episode 141st May 2025 How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family. 15 Luxury resort turned out to be a building site Episode 152nd May 2025 The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work. 16 New home knotweed no-one told us about Episode 1610th November 2025 The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home. 17 £1,000 to send a parcel Episode 1711th November 2025 How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong. 18 I had to do the maths to prove my energy company wrong Episode 1812th November 2025 The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers. 19 I took out a family trust to protect my kids, but now I regret it Episode 1913th November 2025 The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly. 20 My holiday was cancelled at hotel check-in Episode 2014th November 2025 The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected. 21 Insurer says I’m wrong about having cancer Episode 2117th November 2025 The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer. 22 Broadband firm has trapped my car with a telegraph pole Episode 2218th November 2025 The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home. 23 The Scottish lodge I invested in didn’t exist Episode 2319th November 2025 The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand. 24 Excluded from cheap energy tariffs because of where I live Episode 2420th November 2025 The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live. 25 Our holiday was not as advertised Episode 2521st November 2025 The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company. 26 Scammers used our street to open fake accounts Episode 2624th November 2025 In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street. 27 AI romance scammer broke my heart Episode 2725th November 2025 In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam. 28 Help! Is my online job a scam? Episode 2826th November 2025 A viewer contacts the team after suspecting the online task work he’s been completing could be a scam. 29 I was part of the world’s largest scam Episode 2927th November 2025 A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it. 30 Fake Michael Jackson brought bailiffs to my door Episode 3028th November 2025 A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help. 31 Banned from 500 shops by facial recognition Episode 315th January 2026 The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief. 32 The banned online pet store still taking your money Episode 326th January 2026 The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners’ money 33 I’m blind - but my bank sends letters I can’t read Episode 337th January 2026 The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter. 34 Roof repair rogues took aim at our homes Episode 348th January 2026 The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren’t needed. 35 Slimed by sludge pipe leak during our dream cruise Episode 359th January 2026 A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste. 36 Elvis event left me all shook up Episode 3612th January 2026 The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised. 37 Owed thousands by my energy company Episode 3713th January 2026 The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour. 38 I won in court – but I’m still out of pocket Episode 3814th January 2026 The team investigates why court rulings aren’t being enforced against the businesses that owe their customers money – and what can be done about it. 39 Next door up in flames - but I had to pay Episode 3915th January 2026 The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door. 40 Four-day delay, but my airline won’t pay Episode 4016th January 2026 A couple who planned a holiday to Honolulu say their four-day stop-off in Las Vegas was wiped out by a series of flight cancellations and delays. 41 Careless courier driver destroyed my garden wall Episode 4119th January 2026 When a woman’s garden wall is flattened and a couple’s camper van is wrecked by careless delivery drivers, the team find out why the courier companies involved might not help put things right. 42 Van seized after fake debt ruling Episode 4220th January 2026 The team in Salford investigate how it was possible for a company to invent fake debts against other businesses, take their directors to court and have legal judgements rubber-stamped against them. 43 Blaze repair delays ruined our home Episode 4321st January 2026 A couple from Dorset say their beloved home has been wrecked by water damage after a series of delays to their insurance claim and building work. 44 The five-year wait to return to my home Episode 4422nd January 2026 Residents of an apartment block in Oldham who were forced to leave their flats following the issue of a fire safety notice are desperate to go home after being barred from returning for five years. 45 Holiday hotel blaze left me fearing for my life Episode 4523rd January 2026 The team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn’t done enough – and won’t accept responsibility.