Series 13

01 Episode 1 Episode 13rd May 2021 Angela Rippon investigates the green schemes that have fallen foul of the mortgage providers when owners come to sell up. And is crowdfunding a safe bet or a risky investment? 02 Episode 2 Episode 24th May 2021 The team investigates the ransom demands being faced by small businesses hit by online hackers. Are social media firms doing enough to help victims? 03 Episode 3 Episode 35th May 2021 Gloria Hunniford goes on the trail of some mysterious missing parcels, hearing how precious cargo can end up being sold off at auction instead of safely delivered. 04 Episode 4 Episode 46th May 2021 The devoted dog owners who insured their precious pets only to find that it didn’t pay out when disaster struck. And who keeps your lights on when your energy supplier goes bust? 05 Episode 5 Episode 57th May 2021 Julia Somerville meets a woman whose act of charity was scuppered when her delivery company lost the parcels she was sending to help others. 06 Episode 6 Episode 610th May 2021 When is storm damage really storm damage? The team look at home insurance small print. And the families whose gardens have been fenced off and branded dangerous after terrifying landslides. 07 Episode 7 Episode 711th May 2021 Gloria Hunniford meets victims of a scam that starts with a simple message about parcel deliveries before leading people into a terrifyingly plausible confidence trick. 08 Episode 8 Episode 812th May 2021 Julia hears about the bewildering sales tactics of cold callers who pursue vulnerable people, and the energy brokers not always offering the best deal. 09 Episode 9 Episode 913th May 2021 How damage caused by delivery drivers has left homeowners with broken walls and big bills, and the big-name company whose customer service has left many at their wits’ end. 10 Episode 10 Episode 1014th May 2021 Julia hears from the learners in lockdown who found self-education more expensive than they had expected, and the online electronics retailer that has left dozens of customers in the lurch. 11 Episode 11 Episode 114th October 2021 Gloria Hunniford, Julia Somerville and Angela Rippon hear from a woman battling one of the world's tech giants to regain access to her late husband’s photos and videos. 12 Episode 12 Episode 125th October 2021 Angela Rippon, Gloria Hunniford and Julia Somerville investigate the shocking story of a mum whose two-year-old daughter was left fighting for her life after swallowing a toy. 13 Episode 13 Episode 136th October 2021 This episode features the residents of one estate who fear they might be charged to access their homes after being told the land in front of their houses is up for sale. 14 Episode 14 Episode 147th October 2021 Gloria Hunniford, Julia Somerville and Angela Rippon meet the people who say they have been forking out thousands for subscription services that they did not realise they had signed up to. 15 Episode 15 Episode 158th October 2021 The team visit a housing estate in Stoke that is gradually sinking into the ground, with residents fearing they will be left to clear up the mess. 16 Episode 16 Episode 1611th October 2021 How you can make sure you’re protected from the growing crime of number spoofing, in which scammers fool people into believing they are calling from a genuine bank phone number. 17 Episode 17 Episode 1712th October 2021 How moving into some new build homes comes with strings attached when it comes to your choice of broadband provider, and how to tell whether a guarantor loan is right for you. 18 Episode 18 Episode 1813th October 2021 Payment holidays are meant to help out those people in tricky financial situations, so why are some people feeling that taking one out has left them in a worse position than when they started? 19 Episode 19 Episode 1914th October 2021 How criminals are using popular social media sites to make money by copying other people’s work. 20 Episode 20 Episode 2015th October 2021 The faulty meters driving some viewers up the wall, and how the home fitness craze, super-charged in lockdown, has become one of the biggest let-downs for some customers.