Series 5

01 Episode 1 Episode 12nd September 2013 As the team expose the latest scams designed to trick you out of your money, Angela Rippon tracks down the fraudsters who hacked her email account. 02 Episode 2 Episode 23rd September 2013 The team tackle costly and unexpected problems viewers have had with their homes, including meeting a couple fighting to regain access to their own property. 03 Episode 3 Episode 34th September 2013 The team investigate the daily deals websites that promise huge savings - but do not always deliver what you had bargained for. Plus a house purchase with a twist. 04 Episode 4 Episode 45th September 2013 The team look into one of the new breed of companies that promise to sell your home fast by buying it themselves. But is the deal all that it seems? 05 Episode 5 Episode 56th September 2013 The team investigate the plumbing company that has left some customers feeling as if they have thrown money down the drain, and solve more problems in Liverpool. 06 Episode 6 Episode 69th September 2013 A couple of newlyweds are forced out of their dream home as a precaution. How can people be sure that what they are told about a property is true? 07 Episode 7 Episode 710th September 2013 As complaints about the big energy companies continue to grow, one woman says her supplier has left her out of pocket after months of overcharging. 08 Episode 8 Episode 811th September 2013 This episode looks at the pothole problem costing UK drivers billions of pounds every year. Who should pay for the damage to cars? 09 Episode 9 Episode 912th September 2013 The team investigates why some viewers have been hit with bills they did not expect for hundreds or even thousands of pounds, and offers some advice. 10 Episode 10 Episode 1013th September 2013 The team meets a family who face losing their home because of a mistake that has meant for six years they have been pursued for somebody else's debt. 11 Episode 11 Episode 1116th September 2013 The team take a look at the banks' approach to victims of fraud, and try to help viewers who have been stung get their money back. Plus an online shopping scam. 12 Episode 12 Episode 1217th September 2013 Angela Rippon investigates why homeowners promised cheaper energy have instead been hit with sky-high bills, forcing them to choose between eating or keeping warm. 13 Episode 13 Episode 1318th September 2013 The team investigates customer service, and puts to the test one of the biggest consumer bugbears of all: how long it takes for big companies to answer a call. 14 Episode 14 Episode 1419th September 2013 Stories in this episode include a couple whose worldly goods have entirely disappeared after they paid a shipping company to transport them home. 15 Episode 15 Episode 1520th September 2013 Angela Rippon, Gloria Hunniford and Julia Somerville look at why it is perfectly legal for a company that owes you money to shut down and reopen under a new name. 16 Episode 16 Episode 1623rd September 2013 Julia Somerville, Angela Rippon and Gloria Hunniford meet the people being pursued by one of the biggest names in the business for debts they never took out. 17 Episode 17 Episode 1724th September 2013 The team meet people who have lost a lot of money thanks to someone else's mistake, including a woman who cannot retrieve cash transferred into the wrong account. 18 Episode 18 Episode 1825th September 2013 Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears, and reveal a cold calling scam. 19 Episode 19 Episode 1926th September 2013 Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have ended up thousands of pounds out of pocket - in some cases thanks to their own bank. 20 Episode 20 Episode 2027th September 2013 Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with insurance, including a look at the rising cost of pet insurance.